VALLEY GWM

Privacy Policy

Valley GWM is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Valley GWM manages personal information. It is structured as follows:

Personal information Valley GWM collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Valley GWM and complaints
Changes to Privacy Policy

1. Personal information Valley GWM collects

The main types of personal information Valley GWM collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Valley GWM such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Valley GWM's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Valley GWM's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Valley GWM's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Valley GWM.

Valley GWM collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Valley GWM keeps of telephone calls, or emails received, or messages sent to Valley GWM or posted on Valley GWM's pages on social media);
Valley GWM's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Valley GWM collects personal information in connection with running its business directly from the individual concerned. On occasion Valley GWM may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Valley GWM stores personal information in electronic and paper form.

Valley GWM uses and discloses personal information as follows:

to source vehicles and sell them to Valley GWM's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Valley GWM's customers and prospective customers;
to obtain products, services or information from Valley GWM's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Valley GWM knows about them);
to operate and manage Valley GWM's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Valley GWM. For example, Valley GWM may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Valley GWM also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Valley GWM uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Valley GWM uses in the operation of the computer program is browsing history on Valley GWM's websites, name, contact information, and other information you may input into Valley GWM's websites. The level of human oversight Valley GWM provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Valley GWM's staff.

4. Cookies

Valley GWM uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Valley GWM's web server. Valley GWM may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Valley GWM's platforms and those social media platforms. Valley GWM's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Valley GWM's website.

5. Links to other websites

Valley GWM's website may contain links to third party websites. Valley GWM does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Valley GWM and do not wish to receive these communications from Valley GWM in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Valley GWM.

7. Overseas transfers

Valley GWM's website/s are hosted in Australia. On occasion, a third party service provider Valley GWM engages or that Valley GWM is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Valley GWM holds about them by contacting Valley GWM during business hours or via the contact page.

Valley GWM may require an individual making a request to verify their identity before processing their request.

Valley GWM will aim to respond to all requests promptly and within 30 days.

Valley GWM may refuse a request where permitted or required by law. Valley GWM will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Valley GWM and complaints

If you have any queries, concerns or complaints about how Valley GWM handles your personal information please contact Valley GWM during business hours or via the contact page. Valley GWM may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Valley GWM can understand the nature of your concern. In most cases, Valley GWM will ask that you put your request in writing.

Valley GWM takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Valley GWM's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Mailing Address: Coonoc Rd, Traralgon, VIC, 3844

10. Changes to Privacy Policy

Valley GWM may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.